Our online shop currently only offers delivery within the European Market If you are located outside of Europe, we are unable to prccess your or&r at this time. For more information or if you have any quesfions, please contact our customer service team at info@faina-lifestyle.pl

Please send an email to info@faina-lifestyle.pl with your order number included, and we will get in touch with you promptly.

Ordering from Leo Fashion is simple and straightforward. Follow these steps:

1. Browse Our Website: Visit our online store at https://pl.faina.shop/ and explore our range of products.
2. Select Your Items: Choose the products you wish to purchase, select any options (such as size or color), and add them to your shopping cart.
3. Review Your Cart: Once you have added all desired items to your cart, review your selections and proceed to checkout.
4. Enter Your Information: Provide your shipping address and payment details. You can pay using PayPal or major credit cards (VISA and Euro/MasterCard).
5. Place Your Order: Confirm your order and complete the payment. You will receive an order confirmation email with the details of your purchase.
6. Wait for Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking information for your delivery.

If you need assistance or have any questions during the ordering process, please contact our customer service team at info@faina-lifestyle.pl

Orders can be placed exclusively through our online store.

If you haven’t received an order confirmation email, please follow these steps:

1. Check Your Spam/Junk Folder: Sometimes, confirmation emails may end up in your spam or junk folder. Check these folders to ensure the email wasn’t misdirected.
2. Verify Your Email Address: Ensure that you provided the correct email address during checkout. If there was a mistake, please contact us to update your details.
3. Contact Customer Service: If you still haven’t received your confirmation email, contact our customer service team at customercare@leo.mt or call
   +49 402110797 13. Provide your order details, and we will assist you in verifying your order status and resending the confirmation if necessary.

According to our shipping conditions outlined in the Terms and Conditions, a return slip is included in every package to facilitate free return shipments. If you find that the return slip is missing from your package, please contact us via email at customercare@leo.mt. We will promptly send you a new return slip.

To make the return process easier, you can also use the sample cancellation return form available in our Terms and Conditions. This form can guide you through the steps required for returning items.

If you have any further questions or need additional assistance with returns, feel free to reach out to us.

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. The refund process typically takes 3-6 working days from the date we receive and inspect the returned item.

Please note that the refund will be processed to the original payment method used for the purchase. If you used PayPal, the amount will be credited back to your PayPal account. For credit card payments, the refund will be credited to the same card.

If you have any questions about the status of your refund or need further assistance, please contact our customer service team at info@faina-lifestyle.pl

Please send your return to the following address:

Return Address:
LEO DIGITAL SP. Z O.O.
CO.MOTION E-COMMERCE
Panattoni Park
Niesięcin 17
95-050
Konstantynow Lodzki
Poland

Make sure to include the return slip and any original packaging with your returned item to ensure a smooth process. If you need a return slip or have any questions about the return process, please contact our customer service team at info@faina-lifestyle.pl

At this time, we do not offer direct exchanges through our online store. If you would like to exchange an item, please follow these steps:

1. Return the Item: First, return the item you wish to exchange by following our return process. You can find details on how to return items in our Terms and Conditions.
2. Place a New Order: Once we receive and process your return, you can place a new order for the item you wish to receive in exchange.

To return an item, please use the return slip included in your package or contact us if you need a new return slip. If you have any questions about the return process or need assistance, please reach out to our customer service team at info@faina-lifestyle.pl

We strive to provide a smooth and efficient experience for our customers. In some cases, if there is an issue with your order such as a pricing error or item availability problem, we may need to cancel the order.

If your order was canceled and refunded without prior notification, it could be due to:

• Pricing Errors: If an error was found in the pricing of the items, we might cancel the order and process a refund.
• Stock Issues: If the item is out of stock or unavailable, we might cancel the order and issue a refund.

We understand that this can be inconvenient, and we apologize for any lack of communication. For any questions or if you require further details regarding the cancellation, please contact our customer service team at info@faina-lifestyle.pl or call +48 4266699 33. We are here to assist you and ensure your concerns are addressed.

Yes, we provide size guides to help you choose the right size for your purchases. You can find the size guides in the footer section of our website. Scroll down to the bottom of any page, and you'll see a link to our size guides.

We regularly update our online shop with new items and collections. New products typically become available throughout the year as we receive new stock and launch seasonal collections.

To stay informed about the latest arrivals and updates:

• Visit Our Website Regularly: Check back frequently for the newest additions to our inventory.
• Subscribe to Our Newsletter: Sign up for our mailing list to receive notifications about new arrivals, special offers, and exclusive updates directly to your inbox. You can subscribe by entering your email address at the bottom of our website.

Unfortunately, we do not restock items that are currently out of stock. Once an item is sold out, it will not be available for purchase again.

To keep updated on new arrivals and product availability, please check our website regularly or subscribe to our newsletter for the latest updates and announcements. If you have any questions or need assistance with finding similar items, feel free to contact our customer service team at info@faina-lifestyle.pl

We accept payments via Stripe, which supports major credit cards including VISA, Discover, JCB, and Diners Club, as well as Apple Pay.

Your data is protected using secure payment processing methods. For PayPal, transactions are encrypted and secure. For credit card payments, we use Stripe to process payments, ensuring your data is handled securely.

If you encounter any issues with your payment, please contact our customer service team at info@faina-lifestyle.pl or call us at +48 4266699 33. We will assist you in resolving the issue promptly.