General Terms and Conditions (GTC) of Faina Lifstyle Sp. z o.o.

1. Scope

1.1 By agreeing to the GTC when placing an order, you agree to their validity.

1.2 We will process your order in accordance with our General Terms and Conditions valid at the time of the order.

1.3 Our General Terms and Conditions in their current version are available on our website https://pl.faina.shop/ under the heading "General Terms and Conditions" and via a direct link at the bottom of each individual page. We will also send you our General Terms and Conditions with the order confirmation. The language of the contract conclusion is English.

2. Conclusion of contract
You can order from us via our homepage (Internet).
Our offers on our homepage (Internet) and in our catalog are non-binding. By ordering the desired goods, you are making a binding offer to conclude a purchase contract for the purchase of the product in question. Immediately after receiving an offer, we will send you a confirmation of receipt of the offer, which does not yet constitute acceptance.

We will accept or reject your offer within a reasonable period of time (but in any event within 14 calendar days) by sending you an order confirmation (by post or email). Your order is only deemed to have been accepted when we have accepted it by order confirmation. If we do not accept your offer within 14 calendar days, the offer is deemed to have been rejected. No purchase contract is concluded for products that are not listed in the order confirmation.
Your order data, including these terms and conditions, will be saved by us after the contract has been concluded for the purpose of executing the contract.

You can archive the order data by saving the web page that is displayed when you complete your order and/or by saving our email confirming receipt of your order in our online shop. As long as our terms and conditions in this version are applicable to the conclusion of purchase contracts via our online shop, you can access them via our website, as long as they are available, at the internet address www.pl.faina.shop/pages/terms-conditions under “Terms and Conditions”. You can print out and save the terms and conditions by using the usual functions of your internet service software (browser, e.g. under “File” and “Save as”).

We provide the customer with appropriate, effective and accessible technical means that enable the customer to identify and correct input errors before placing his order. Before submitting his order, the customer can view and change the order data by clicking on the "Shopping Cart" button or a button with a similar symbol .


3. Delivery
We ship goods marked as "available for delivery" no later than the 3rd working day (the day on which we hand over the goods to the shipping company is decisive) after;

a) the day of receipt of the full purchase price including VAT and shipping costs, if delivery against advance payment has been agreed, or

b) if payment by cash on delivery, invoice or credit card has been agreed, the day on which the purchase contract is concluded.

We generally assume that delivery of the goods to addresses within the Federal Republic of Germany and Poland takes approx. 1 to 5 working days. 

If, in exceptional cases, an item is not available or not available so quickly, we will inform you of the delivery date as soon as possible and before the order is confirmed, or alternatively that the delivery cannot take place. We reserve the right to make a partial delivery if this appears advantageous for a quick processing and is reasonable for you. If a partial delivery is made, we will of course cover the additional shipping costs. This will not incur any additional costs for you.

If, after sending the order confirmation and through no fault of our own, we are unable to deliver the goods you have ordered because our supplier does not meet its contractual obligations, we expressly reserve the right to withdraw from the contract. In this case, we undertake to inform you immediately of this fact and to
reimburse you immediately for any services already provided. However, such a right of withdrawal only exists if we have actually concluded a corresponding hedging transaction with our supplier.

4. Right of Withdrawal
You have the right to withdraw from this contract within thirty (30) days without giving any reason. However, the returned items must not show any signs of use. To exercise your right of withdrawal, you must inform us, Faina Lifstyle Sp. z o.o., email: info@faina-lifestyle.pl , by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. By means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the provided sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal period, it is sufficient that you send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you. For this refund, we will use the same means of payment that you used for the original transaction. We may refuse to refund until we have received the goods back. In the case of a return via DHL, the return address is: RISA LIFESTYLE SP. Z OO, NIESIECIN 17, 90300 KONSTANTYNÓW ŁÓDZKI, POLAND. The user only has to pay for the loss of value of the goods if this loss of value is due to an error in checking the goods.
Please use our FREE return label, which is included in every package, to return the goods. If this is not in the package, simply contact us by email: info@faina-lifestyle.pl

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
–


To
Faina Lifstyle Sp. z o.o.
ul. Niesięcin 17
95-050 Konstantynów Łódzki


–


I/we hereby revoke (*) _________________________________________

the contract concluded by me/us (*) for the purchase of the following
Were









Ordered on (*)/received on (*) _________________________________________

Order number _____________________________________________________

Name of consumer(s) _________________________________________

Address of the consumer(s) _______________________________________

Signature of the consumer(s) (only if notification is on paper)

______________________________

Date
(*) Delete as appropriate


Return address
RISA LIFESTYLE SP. Z OO
NIESIECIN 17
90300 KONSTANTYNOW LODZKI
POLAND


5. Prices
All prices quoted are in złoty and include VAT. Postage and shipping costs are added as shown in the list below under point 6.
The prices listed in the offer at the time of ordering apply.

6. Shipping costs

Here you will find all information about shipping costs for deliveries.

Within the Federal Republic of Germany and Poland, the outward and return shipping is free for the customer. We currently only deliver within the Federal Republic of Germany and Poland. We will soon be expanding this to include neighboring European countries. Sign up for our newsletter and find out when the time comes.

7. Payment terms
We accept payment via PayPal and Stripe.

a) PayPal
PayPal is an online payment service from PayPal (Europe) S.à rl & Cie, SCA, which offers a real-time payment solution. To use PayPal, you need a PayPal account where you can store your bank or credit card details so that you do not have to enter them again for each purchase. With PayPal, you can then pay very easily by entering your email address and password. Your PayPal account will be charged directly with the corresponding amount and you will receive an order confirmation by email. As soon as the goods are packaged, you will receive a shipping confirmation in which the items sent are listed again. For more information, see www.paypal.de.

b) Stripe
Stripe allows secure payments using major credit and debit cards, including VISA, Mastercard, American Express, and more. Your card details, such as the card number, expiration date, and security code (CVC), will be securely processed at checkout. The payment amount will be charged at the time of purchase confirmation. Stripe ensures that your payment information is encrypted and handled securely.

8. Warranty
The warranty is based on the statutory provisions. In the event of a complaint, we ask for proof of the purchase date by means of an invoice and to send the complained item together with a copy of the invoice to Faina Lifestyle Sp. z o.o., ul. Niesięcin 17, 95-050 Konstantynów Łódzki . Normal wear and tear of the goods does not constitute a warranty claim.

9. Care

Please follow the washing instructions that you will find on the labels of the items. We are not responsible for damage caused by incorrect cleaning.

10. Retention of title

All delivered goods remain our property until full payment has been made.

11. Personal data

See our privacy policy

12. Right of objection according to the General Data Protection Regulation (GDPR)

See our privacy policy

13. Applicable law

All disputes arising from or in connection with this agreement shall be governed by Polish law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods. In the case of contracts concluded with consumers, this choice of law shall only apply to the extent that it does not deprive the consumer of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

Legal notice: Link to the European Commission platform in accordance with the Regulation on online dispute resolution in consumer matters

14. Provider information

Faina Lifestyle Sp. z o.o., ul. Zurawia 45, 00-680 Warszawa Managing Director: Stefan Knauẞ NIP: 5272891719, Regon:38321180, Sad Rejonowy dla m.st. Warszaw, XII Wydzial Gospodarczy, Number KRS: 0000781410

ATTACHMENT
Mandatory information for customers in electronic commerce contracts (according to Section 312i Paragraph 1 Sentence 1 No. 2 BGB in conjunction with Art. 246c EGBGB)

1. The individual technical steps that lead to the conclusion of a contract in electronic commerce are described in section 2 of our General Terms and Conditions.

2. Information on whether the contract text is stored by the entrepreneur after the conclusion of the contract and whether it is accessible to the customer is provided under section 2 of our General Terms and Conditions.

3. How the customer can identify and correct input errors before submitting his declaration of registration is explained in section 2 of our General Terms and Conditions.

4. The contract is concluded in accordance with Section 1.3 of our General Terms and Conditions in English.

5. We have not submitted ourselves to any codes of conduct.