Privacy Policy
I. INTRODUCTION
This Privacy Policy outlines how we handle and protect your personal data when you use the Faina Lifestyle Online Store (the "Policy"). This document is for informational purposes only and does not constitute a contract. Its purpose is to explain our data practices transparently.
II. WHO MANAGES YOUR PERSONAL DATA?
The data controller responsible for collecting and processing your personal information through:
- Our Online Store (including cookies and similar technologies) or other communication channels with you;
- Activities related to your use of our services; is Faina Lifestyle Sp. z o.o., with its registered office at Ul. Zurawia 45 Warsaw; Mazowieckie, 00-680, Poland.
Contact details: +48 42 666 99 33 , info@faina-lifestyle.pl
For inquiries regarding data protection, contact us at: info@faina-lifestyle.pl.
III. SCOPE OF PERSONAL DATA PROCESSED
The Administrator processes the following categories of Personal Data:
- Identification data (e.g., name, surname)
- Contact details (e.g., email address, phone number)
- Order details (e.g., products purchased, payment information)
- Other data you provide while using our services
IV. PURPOSES OF DATA PROCESSING
Your Personal Data may be processed for the following purposes:
- To provide services offered by the Online Store
- To process orders and manage payments
- To communicate with you regarding your orders or inquiries
- To conduct marketing activities, including newsletters, if consented to
- To comply with legal obligations
V. LEGAL BASIS FOR DATA PROCESSING
The processing of your Personal Data is based on:
- Your consent (e.g., for marketing communications)
- The necessity of processing for the performance of a contract (e.g., order fulfillment)
- Compliance with legal obligations
VI. DATA RETENTION PERIOD
Your Personal Data will be retained for as long as necessary to fulfill the purposes outlined in this Policy, and in accordance with applicable laws.
VII. WHO CAN BE THE RECIPIENT OF YOUR DATA?
The recipients of your Personal Data primarily depend on the services you use. Data may also be shared based on your consent or legal requirements. The Administrator’s partners may assist in processing Personal Data, including entities that:
- Support the operation of the Online Store (e.g., email communication and marketing campaigns).
- Provide hosting or ICT services.
- Handle shipment logistics and electronic payments.
- Offer consumer credit agreements.
- Provide software maintenance and legal/advisory services.
For marketing activities, the Administrator employs third-party services that use cookies or similar technologies, detailed in point 11 of the Cookie Policy.
VIII. ARE YOUR DATA ALSO TRANSFERRED TO THIRD COUNTRIES (OUTSIDE THE EUROPEAN ECONOMIC AREA)?
Your Personal Data may be transferred to countries outside the European Economic Area when using tools provided by partners like Google. The Administrator ensures appropriate security measures are in place through standard data protection clauses and data processing agreements compliant with GDPR. We strive to ensure our partners maintain a high level of protection for your Personal Data. You can request a copy of these security measures by contacting us (details in point II of the Policy).
IX. WHAT RIGHTS DO YOU HAVE?
Every Client has the right to:
a) Lodge a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
b) Transfer Personal Data processed automatically based on consent or contract to another controller.
c) Access Personal Data, including receiving information about its processing and a copy.
d) Request rectification or restriction of processing, or deletion of Personal Data.
e) Withdraw consent at any time, which does not affect prior processing.
f) Object to the processing of Personal Data for legitimate interests or direct marketing, including profiling.
X. WILL COMMERCIAL INFORMATION BE SENT TO YOU (E.G., TO YOUR EMAIL ADDRESS)?
The Administrator can communicate with Clients remotely (e.g., via email or text). Commercial information related to the Administrator’s activities may be sent only after the Client has consented to receive such information, including agreeing to the Newsletter service regulations.
XI. HOW DO WE PROTECT YOUR DATA?
The Administrator employs appropriate technical and organizational measures to protect Personal Data, considering potential risks and the nature of processing. Measures include:
a) Securing data against unauthorized access.
b) Using SSL certificates on pages where Personal Data is submitted.
c) Encrypting data used for authentication.
d) Restricting Account access to authorized individuals via unique login credentials.
XII: DATA BREACH PROCEDURES
In the event of a data breach that may compromise the security of your Personal Data, Faina Lifestyle is committed to taking appropriate measures to address and mitigate the impact of the breach. The following procedures will be implemented:
a. Immediate Response: Upon becoming aware of a data breach, we will promptly assess the nature and scope of the breach and initiate an investigation to determine its cause and extent.
b) Notification: If the breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. This notification will include:
- A description of the nature of the breach.
- The likely consequences of the breach.
- Measures we have taken or plan to take to mitigate its effects.
c) Reporting to Authorities: If required by law, we will report the breach to the relevant supervisory authority within 72 hours of becoming aware of the breach.
d) Preventative Measures: Following the incident, we will review and improve our data protection practices and security measures to prevent future breaches.
e) Support and Guidance: We will provide guidance to affected individuals on steps they can take to protect themselves from potential harm related to the breach.
For any questions or concerns regarding data breaches, please contact us using the contact details provided in this Policy.
XIII. RETURNS POLICY
You have the right to return the purchased goods within 30 days from the date of receipt without providing any reason. To initiate a return, please follow these steps:
- Fill out the cancellation form below.
- Send it to our return address:
Return Address:
Faina Lifestyle Sp. z o.o.
Niesiecin 17
90-300 Konstantynów Łódzki
Poland
Sample Return Form:
(If you wish to return, please fill out this form and send it back.)
To:
Faina Lifestyle Sp. z o.o.
Niesiecin 17
90-300 Konstantynów Łódzki
Poland
I/we hereby revoke () _________________________________________
the contract concluded by me/us () for the purchase of the following goods:
Ordered on ()/received on () _________________________________________
Order number _____________________________________________________
Name of consumer(s) _________________________________________
Address of the consumer(s) _______________________________________
Signature of the consumer(s) (only if notification is on paper)
Date
(*)
XIV. LINKS TO OTHER INTERNET SITES
The Online Store may contain links to other websites. We encourage you to review their regulations and privacy policies, as this Policy only applies to the Administrator's actions.
XV. CAN THIS POLICY BE CHANGED AND HOW WILL YOU FIND OUT ABOUT IT?
The Administrator may amend this Policy in the future, with notifications posted on the Online Store website. A new version of the Policy will include an updated date.
XVI. FROM WHEN IS THIS VERSION OF THE POLICY IN EFFECT?
This version of the Policy is effective from October 1, 2024.
COOKIE POLICY
This Cookie Policy explains how Faina Lifestyle Sp. z o.o. ("Administrator," "we," "our," "us") uses cookies and similar technologies in our Online Store and Application.
I. WHAT ARE COOKIES?
Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website. They help improve user experience by remembering your preferences and providing tailored content.
II. WHAT DO WE USE COOKIES FOR?
We use cookies for several key purposes, including:
- Ensuring the proper operation of our Online Store and Application, including monitoring traffic load, ensuring stability, and planning logistics.
- Enhancing security by combating abuse and identifying traffic generated by bots.
- Facilitating easier navigation by remembering information you provide so you don't have to enter it repeatedly.
- Personalizing content and advertisements according to your preferences and interests.
- Analyzing visitor behavior to improve our services and tailor promotions and offers.
- Delivering advertisements relevant to your previous visits when you browse other websites.
These activities may occur regardless of your preferences set within the cookie bar and browser settings.
III. CAN YOU OBJECT TO THE USE OF INFORMATION FROM COOKIES?
You may object to our use of cookies based on personal data for legitimate interests. If you consented to receive tailored advertisements or promotions, you can withdraw that consent at any time. Withdrawal of consent does not affect the legality of actions taken prior to its withdrawal. For questions regarding our use of cookies, please refer to the contact details provided in this Policy.
IV. WHAT KIND OF COOKIES DO WE USE AND ARE THEY HARMFUL?
We use two types of cookies:
-
Session Cookies: Temporary cookies that remain on your device until you log out or close your browser.
-
Permanent Cookies: Cookies that stay on your device for a specified duration or until manually deleted.
All cookies used in the Online Store are safe and not harmful to your device.
V. HOW LONG WILL INFORMATION COLLECTED BY COOKIES BE STORED?
The retention period for cookie data varies depending on the purpose. Generally, personal data collected from cookies is retained until you withdraw consent or object. Inactive personal data may be deleted after three years, unless otherwise required by law.
VI. COOKIES USED IN THE ONLINE STORE
| TYPE |
DESCRIPTION |
EXPIRATION TIME |
| PAGECACHE_ENV |
Needed to display the correct version of the page. |
1 day |
| frontend |
Stores the Visitor's session ID. |
1 day |
| snow message |
Needed for displaying messages; deleted after messages are downloaded. |
Close browser |
| snow_cache_timestamp_[store-id] |
Checks if browser data needs to be updated. |
Close browser |
| store |
Launches the appropriate version of the Online Store. |
Close browser |
| cookies_accepted |
Indicates if the cookie message has been read. |
365 days |
| userCountry |
Stores the Visitor's country based on IP address. |
365 days |
| geo_store_switch_popup[country-code] |
Indicates if a popup to change the Online Store was displayed. |
365 days |
| ygc |
Identifies the Visitor for marketing purposes. |
365 days |
This table may be updated periodically, so we recommend checking our Policy regularly.
VII. THIRD-PARTY COOKIES
We may collaborate with third-party entities for marketing and ad services. These entities may set cookies to optimize service delivery and display personalized advertisements. Their privacy policies provide detailed information about their cookie usage and data handling.
VIII. HOW TO DELETE / BLOCK COOKIES?
You can manage cookie preferences through the privacy settings on our website or via your browser settings. Each browser has different procedures for deleting cookies, which you can find in its "Help" section. Blocking cookies may affect the functionality of our Online Store.
IX. WHAT WILL THE CONSEQUENCES OF DELETING OR BLOCKING COOKIES HAVE?
Limiting cookie usage may hinder the functionality of the Online Store, including issues with maintaining login sessions and overall usability.
X. CAN THIS POLICY BE CHANGED AND HOW WILL YOU FIND OUT ABOUT IT?
We may update this Cookie Policy from time to time. Any changes will be communicated via our Online Store and Application, with a new version date indicated.
XI. FROM WHEN IS THIS VERSION OF THE POLICY VALID?
This Cookie Policy is effective from 2024-10-01.
